I recommend reading You Are What You Write[1] and Difficult People[2] chapters of Producing Open Source Software[3] by Karl Fogel. They describe how to handle similar situations; banning people is extreme measures, and most situations can be resolved without that.
[1]: http://producingoss.com/en/you-are-what-you-write.html [2]: http://producingoss.com/en/difficult-people.html [3]: http://producingoss.com/
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