Silicon Valley's Naivete: The YouTube Shooter, Culture, and Automation

        What Silicon Valley companies have discussed in the aftermath
        is securing their physical campuses. This is being raised as a
        solution to prevent someone unknown entering the workplace
        with a firearm. This is a good first step, but will not solve
        a problem that arises from impenetrable algorithmic walls
        built to eliminate negotiation and human cooperation to
        resolve Customer Service issues. What companies can and must
        do, is to disrupt their one-sided approach to user engagement,
        and work with anthropologists and others who are experts in
        human sociability to create approaches to automation within
        their systems that are flexible enough to provide better
        choices for human agency and connect to people who need a
        'human touch" to solve problems rather than drive them to
        desperation. The lack of engagement with people, and a
        hands-off approach will no longer work in an era where there
        is so much human dependency on automated systems. Companies
        who want to prevent these types of tragedies within their own
        domain would be wise to learn how to be sociable and
        cooperative with people, some of whose lives and livelihoods
        depend upon the outcomes of their productions. Silicon Valley
        companies might just find that by giving people the means to
        address unanticipated issues, and thus inject new knowledge
        into the process, that the value of their own products will
        grow ever larger.

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Lauren Weinstein ( 
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