I had a similar issue with my bank (Wells Fargo)... getting the same
error code.
I had been using Quicken a couple of years ago but gave up because it
was so terrible. But, as a result, I had Quicken access. When I
tried to use MW, the whole thing failed for me (most likely because I
could not remember my PIN). I called the bank and they told me
something similar to the answer you received: They reset my PIN to the
one that came in the letter and told me to log in using Quicken and
that it would prompt me for a new PIN.
So that is exactly what I did. I logged in using my old copy of
quicken, it prompted me for a new PIN which I entered. Once that was
done, I was able to set up MoneyWell using this new PIN. (Guess
Quicken is good for something afterall)
Here is how I got it to work for me once I had used Quicken to reset
my PIN:
I chose my bank from the list of banks supplied by moneywell.
Once I had it selected, I clicked on "Download accounts from
selection" and then clicked on "Continue"
On the next page, MW asks for your User Name, Password, and what to
connect as.
Enter your SSN as the user name
Enter your new PIN.
Let me know if this helps or not.
Ben
On Dec 20, 6:22 pm, largecorp <[email protected]> wrote:
> Hi, Sorry to bug about my specific bank. I have a checking account at
> Union Bank of California, which is on the MoneyWell list with a choice
> for webconnect or direct. I choose "direct" and MoneyWell asks for
> username and password.
>
> So... what username and password do I use?
>
> I do have a username and password that I've used for webconnect--that
> does not work here.
>
> I just requested Quicken access from the bank. They sent me a letter
> with a new PIN, but I've tried using that as password with no luck.
>
> I called the bank and they walked me through setting up Quicken. They
> said I first enter my social security number (!) as "customer id." And
> then Quicken will prompt me for the new PIN they sent.
>
> Obviously, MoneyWell doesn't work the same way.
>
> Can you advise on what I need to get MoneyWell talking to my bank?
> (The error code is 15500.)
>
> Thanks!
>
> ds
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