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https://issues.apache.org/jira/browse/OFBIZ-9597?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=16302426#comment-16302426
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Sonal Patwari edited comment on OFBIZ-9597 at 12/23/17 1:10 PM:
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Done following in [CRM Process 
Overview|https://cwiki.apache.org/confluence/x/RpJjB]:
1. Created Level-3 diagram for Sales Forecast process.
2. Added Opportunities section and some information related to it.
3. Created Level-1 diagram for Opportunities.


was (Author: sonal.patwari):
Done following in [CRM Process 
Review|https://cwiki.apache.org/confluence/x/RpJjB]:
1. Created Level-3 diagram for Sales Forecast process.
2. Added Opportunities section and some information related to it.
3. Created Level-1 diagram for Opportunities.

> Documentation: Customer Relationship Management (CRM) Process Overview 
> -----------------------------------------------------------------------
>
>                 Key: OFBIZ-9597
>                 URL: https://issues.apache.org/jira/browse/OFBIZ-9597
>             Project: OFBiz
>          Issue Type: Sub-task
>            Reporter: Pranay Pandey
>            Assignee: Sonal Patwari
>              Labels: BPRB, CRM, OBPRB
>
> CRM process overview to be documented. 
> *Doc Content:* 
> Every CRM business activity to be covered with below-given headings-
> - Process Overview
> - Business Purpose (significance of having efficient CRM capabilities in real 
> world)
> - Activity Diagrams (Level-1,2, and 3 as applicable to demonstrate the 
> process flow)



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