Hi Wagner
as I have replied you earlier you need to configure ntopng and nprobe as 
collectors. See also 
https://www.ntop.org/nprobe/advanced-flow-collection-with-ntopng-and-nprobe/ 
<https://www.ntop.org/nprobe/advanced-flow-collection-with-ntopng-and-nprobe/>

Regards Luca

> On 15 Dec 2017, at 16:07, Wagner Santos Noronha <[email protected]> wrote:
> 
> Guys, good afternoon.
> This week I bought ntopng enterprise and nprobe pro, both in the version for 
> the Windows operating system.
> I downloaded the applications on the site and installed them, ntopng and 
> nprobe, as well as the redis servers, Winpcap, and everything else that the 
> installation required.
> All the services are active in Windows and I can access the ntopng through 
> the web, using the safari of my notebook.
> However, from what I can see, ntopng only shows the communication information 
> it has made with it, not receiving and displaying any traffic from the remote 
> routers that are sending netflow packets on port 2055 via UDP protocol.
> I'm trying everything, but I can not solve this problem, which was the main 
> motivator for this acquisition, that is, checking and managing the traffic of 
> my remote routers via netflow packages sent by them.
> During the acquisition, I was informed that it could take up to 5 days to 
> contact the company support, to guide me on how to make the system work 
> correctly, ie, the network routers send netflow packets on port 2055 of the 
> UDP protocol , nprobe receives these packets and forwards them to ntopng, to 
> show the traffic of those devices, the traffic sent by the netflow packets 
> from the remote routers.
>  
> Could someone help me with this?
>  
> First how do I get access to ntop company support? I have sent several 
> messages through the site, reporting the problem and even if I understand 
> that I have a right to reply, no one responds to my contacts. How can I do to 
> talk to them? Has anyone tried to access the support?
>  
> Second, could you help me on how to make the system work? I have already 
> performed some guidelines in the manual but still ntopng does not present the 
> netflow information of the remote routers. In ntopng I see the udp packets on 
> port 2055 arriving at the server, but I do not see the nprobe receiving these 
> packets and presenting them to ntong, that is, it is as if nprobe was not 
> running, receiving netflow traffic from the remote routers.
>  
> What should I do to resolve this problem?
>  
> Also, I would like to say that both applications, nprobe and ntopng are 
> installed on the same machine that owns the windows 2012 std operating system.
> The nprobe version is 8.2.171203 and the ntopng version is 3.2.171203.
>  
> Thank you guys.
>  
> Wagner Santos Noronha
> Brazil
>  
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