They may think the customer doesn't notice, but I'm willing to bet the average customer calls their ISP when there's a problem with NetFlix and by the time they get done rebooting their cable modem and router the service is back up. "Average customer" then either blames their equipment or their ISP.
Still, it's an interesting way of looking at things. A little too ballsy for me in my environment. -Paul From: [email protected] [mailto:[email protected]] On Behalf Of Bill Humphries Sent: Wednesday, July 03, 2013 12:47 PM To: [email protected] Subject: [NTSysADM] anti-fragile environment So, this isn't really geared toward any environment I'll probably find myself working in, but maybe some of you would find this read interesting. It is about how Netflix, instead a embracing a fire drill method of scheduled testing of production systems has unleashed something they call the simian army (autonomous agents meant to cause various typical failures) to introduce some chaos into the live systems. These things break shit in the live environment with the idea that the customer never notices it broke. http://queue.acm.org/detail.cfm?id=2499552 Bill
