I sure hope DELL doesn't do that. I can call for server support on EOL servers and they will gladly oblige - case in point , the file server (PE840) that in november crashed and wouldnt boot into windows , they pointed me to the CentOs iso with OpenManage pre-installed and I was able to get all my data via copy&paste rather than restoring 600gb.
Jean-Paul Natola From: [email protected] To: [email protected] Subject: RE: [NTSysADM] HP "Entitlement" Policy Date: Tue, 4 Feb 2014 17:37:44 +0000 I get that, but an HP Desktop Warranty is 3 years. So when I need a driver 3.5 years later I have to have a support plan in place. I dread the added cost. From: [email protected] [mailto:[email protected]] On Behalf Of Michael B. Smith Sent: Tuesday, February 4, 2014 12:35 PM To: [email protected] Subject: RE: [NTSysADM] HP "Entitlement" Policy This is the way Cisco has always been. And many of the newer generation of providers. It’s a recognition, albeit an unwelcome recognition, that support for hardware has a reasonable lifetime, and that continuing to support non-current-gen hardware and software has a cost. Personally, I dread the book-keeping overhead this is going to add to my job. From: [email protected] [mailto:[email protected]] On Behalf Of Roger Wright Sent: Tuesday, February 4, 2014 12:08 PM To: [email protected] Subject: [NTSysADM] HP "Entitlement" Policy Recent changes in HP's updates policy: More Information on Access to HP Support Materials Overview HP designs, builds, and makes available a world-class knowledge base, powerful HP tools, and software and firmware downloads to its customers on a comprehensive range of HP’s industry leading products. These HP support materials represent a significant investment and are a major part of the value of our customer support offerings. You are only allowed to download and use support materials for the specific products you’ve purchased for your environment and which are under warranty or support. The terms governing your use of support materials provided under warranty or support are set forth in the contracts under which you purchased the equipment or support, respectively. Such terms also include exclusions, customer responsibilities and further eligibility requirements. Currently, you may only access entitled support materials in the HP Support Center if you have equipment under a warranty or support agreement. We have refined access to support materials in some areas and you will only be able to access a product’s support materials if you have an active warranty or support agreement covering that product. Over time, more areas in the HP Support Center will be similarly changed so that access to support materials is co-extensive to your warranty or support agreements entitlements. - - - So without an active support agreement, no more HP updates. Makes it more costly for those of us with a few aging servers who want to maintain current firmware updates, etc. Roger Wright ___ Masquerading as a normal person day after day is exhausting!
