You probably want some sort of hosted asset management solution. A cloud based CMDB with the ability to link tickets to the CIs would work too.
Thanks, Brian Desmond [email protected]<mailto:[email protected]> w - 312.625.1438 | c - 312.731.3132 From: [email protected] [mailto:[email protected]] On Behalf Of Sam Cayze Sent: Tuesday, February 4, 2014 1:29 PM To: [email protected] Subject: [NTSysADM] OT: Issue/Hardware/Inventory Tracking Finally got myself a long-term side gig! Received lots of good advice from you guys that helped. Been at it for a few months. The company is having a terrible time tracking their non-pc hardware nationwide, and I'd like to set them up on a solution that would alleviate that. (Which is above and beyond my scope of just managing the hardware). But they really need it. There has to be some sort of Inventory or HD software than can help. I'm not really looking for a ticketing solution, although I could see how a ticketing solution might also have what I am looking for... In a nutshell: They have about 50 pieces of hardware. About 20 franchise locations. Hardware breaks, it gets shipped to me to fix, and then shipped somewhere (Not always the same location). What needs tracking: Issue tracking/history Location history, Current location I've been doing this in a shared Google Docs spreadsheet, but it's not cutting it. In this day in age, I know there has to be a cloud solution that offers this perfectly. Any ideas welcome. Using your recommendations in addition to my own searching... Thanks, Sam
