On Thu, Mar 27, 2014 at 8:00 AM, Richard Stovall <[email protected]> wrote: > Actually, everyone used CS50-USB headsets > (http://www.plantronics.com/us/product/cs50-usb) so the connections to the > computers were always wired. (Wireless from a base station to the actual > headset, but that was never a problem unless a battery died.) > > Those technically inclined users could deal with the issues, but most had > real trouble. I think the problems were related to both the devices we used > and the client. > > We tried it for several months, but just gave up and went with 'real' > phones. ShoreTel has a VPN concentrator solution for their phones where > remote ones connect directly to that, independent of anything else. For my > remote users (these are not road warriors, but home-based sales reps who > spend all day on the phone), I just pre-configure a phone, ship it out, and > they're ready to go. I have read some negative things about the ShoreTel > VPN solution, but it has worked very well for us.
Confirm at least some of what you say. We have a single user of our ShoreTel system using an IP 230g phone from his home in Vancouver, WA to our Redmond office VPN unit. I haven't heard a complaint in over three years. I used to use the ShoreTel softclient on my laptop with a standard bluethooth earpiece (Jabra Wave), and it was spotty - a fair amount of distortion once in a while, that could be cured temporarily by muting and unmuting the call. I run my laptop without a docking station, and am wifi-only on it, which may have contributed to the problem. I'm now using an IP 230 phone (not g) at my desk and a Jabra Pro 9450 headset stand with wireless earpiece that works flawlessly. Kurt
