i too was kind of wondering when the Mr. Citrix himself would chime in as well, but I did remember the Webinar, so I figured at some point we would hear something.
And this may sound dumb, but where do I check for the version? thanks Date: Wed, 25 Jun 2014 16:23:14 +0100 Subject: Re: [NTSysADM] Citrix Error- Unable to retrieve published app data From: [email protected] To: [email protected] Was wondering when you'd chime in. I thought that gym instructor had finished you off. Either that or you'd collapsed during your webinar. :-) On 25 June 2014 16:15, Webster <[email protected]> wrote: Fundamentals is very much like Small Business Server. i.e. use the wizards or all hell breaks loose! If you step outside the wizards, all bets are off for a functioning server. I refuse to mess with Fundamentals because of that. Plus, Fundamentals is a dead product. If you are running Fundamentals 2 or 3, that product went EOL a year ago. Fundamentals 6 has given a reprieve from its death sentence and its EOL is now 24-Aug-2016. http://www.citrix.com/support/product-lifecycle/product-matrix.html Fundamentals 6 was the end of the line for that product family. Thanks Carl Webster Citrix Technology Professional http://www.CarlWebster.com The Accidental Citrix Admin From: [email protected] [mailto:[email protected]] On Behalf Of James Rankin Sent: Wednesday, June 25, 2014 9:52 AM To: [email protected] Subject: Re: [NTSysADM] Citrix Error- Unable to retrieve published app data Distributed COM membership is needed for enumerating servers for the console, IIRC, but not usually just to enumerate apps. Fundamentals may behave differently however. On 25 June 2014 15:41, J- P <[email protected]> wrote: Its a single server setup, and the services are all running, but it seems to be premissions/com related , i'm going to try this next http://discussions.citrix.com/topic/237700-quick-start-error-unable-to-retrieve-published-application-data/ We have manged to resolve this error by doning the following: 1. We added the users to the local Distributed COM Group (Domain Administartor & Support Account) Thank you for this pointer! 2. Started the Quick Start Application using the following command line "quickstart.exe –logfile c:\logfile.txt –runui" and checked the logfile.txt file for any issues (as per CTX113326). We found that one of the Published applications had an invalid user SID. Used Management console and removed the invalid user account from the application and saved the Published application. Tested the quick start application in "normal" mode and all is working. Jean-Paul Natola Date: Wed, 25 Jun 2014 15:00:11 +0100 Subject: Re: [NTSysADM] Citrix Error- Unable to retrieve published app data From: [email protected] To: [email protected] Don't have much experience with XenApp Fundamentals, but it looks like it installs the Session Host end along with a Web Interface instance (not sure what version you're running, I'm assuming version 6) On the Web Interface server, (either on the web site or the services site, not sure what Fundamentals uses), there should be a configuration item for Server Farms or similar. In this config item, you will provide the address of some XenApp servers - XML brokers. These servers basically provide the list of applications and entitlements to a user logging in via the web interface (either web site or services site). That's grossly simplified, but never mind. Are the servers specified here (as XML brokers for the web interface) online and responding (i.e. all Citrix services running)? Do they have any errors in the event logs? Are there any errors in the event logs on the Web Interface server itself? Cheers, JR On 24 June 2014 20:39, <[email protected]> wrote: What is the XML broker configured for the farm on the web interface? Is it online? Does the name for the farm in the web interface match the actual farm name? Despatched via Blackberry. Mock if you will, but it gets my email without a fuss. From: J- P <[email protected]> Sender: [email protected] Date: Tue, 24 Jun 2014 15:19:02 -0400 To: [email protected]<[email protected]> ReplyTo: [email protected] Subject: RE: [NTSysADM] Citrix Error- Unable to retrieve published app data web- Just to be clear the error is being thrown on the cosnole when trying to start the Citrix Fundamentals QuickStart Subject: Re: [NTSysADM] Citrix Error- Unable to retrieve published app data To: [email protected] From: [email protected] Date: Tue, 24 Jun 2014 19:10:32 +0000 Are you accessing applications through PNAgent or Web Interface? Despatched via Blackberry. Mock if you will, but it gets my email without a fuss. From: J- P <[email protected]> Sender: [email protected] Date: Tue, 24 Jun 2014 14:58:47 -0400 To: [email protected]<[email protected]> ReplyTo: [email protected] Subject: RE: [NTSysADM] Citrix Error- Unable to retrieve published app data And back to square one, i made the change required for the services to start up again (which they did) but when trying to check applications I still get the : "Unable to retrieve Published Application Data. Ensure that the master server is online and that the Citrix MFCOM and Citrix IMA services are running" Jean-Paul Natola Subject: Re: [NTSysADM] Citrix Error- Unable to retrieve published app data To: [email protected] From: [email protected] Date: Tue, 24 Jun 2014 18:02:33 +0000 I remember that error, Google should help you narrow it down. I'm watching England game at the minute, will update afterwards :-) Despatched via Blackberry. Mock if you will, but it gets my email without a fuss. From: J- P <[email protected]> Sender: [email protected] Date: Tue, 24 Jun 2014 13:59:48 -0400 To: [email protected]<[email protected]> ReplyTo: [email protected] Subject: RE: [NTSysADM] Citrix Error- Unable to retrieve published app data The Citrix Independent Management Architecture service terminated with service-specific error 2147483690 (0x8000002A). Failed to load plugin C:\Program Files\Citrix\System32\Citrix\IMA\SubSystems\MfSrvSs.dll with error IMA_RESULT_REGISTRY_ERROR Failed to load initial plugins with error IMA_RESULT_REGISTRY_ERROR Jean-Paul Natola Subject: Re: [NTSysADM] Citrix Error- Unable to retrieve published app data To: [email protected] From: [email protected] Date: Tue, 24 Jun 2014 17:43:00 +0000 What's the error in the application log when it fails to start? Despatched via Blackberry. Mock if you will, but it gets my email without a fuss. From: J- P <[email protected]> Sender: [email protected] Date: Tue, 24 Jun 2014 13:33:17 -0400 To: [email protected]<[email protected]> ReplyTo: [email protected] Subject: RE: [NTSysADM] Citrix Error- Unable to retrieve published app data after running dsmaint, now the IMA/SMA service wont start all Jean-Paul Natola Subject: Re: [NTSysADM] Citrix Error- Unable to retrieve published app data To: [email protected] From: [email protected] Date: Tue, 24 Jun 2014 17:14:36 +0000 Have you tried dsmaint /recreatelhc? What version of Citrix? Despatched via Blackberry. Mock if you will, but it gets my email without a fuss. From: J- P <[email protected]> Sender: [email protected] Date: Tue, 24 Jun 2014 13:09:06 -0400 To: [email protected]<[email protected]> ReplyTo: [email protected] Subject: [NTSysADM] Citrix Error- Unable to retrieve published app data Ok, first and foremost I know this product is ancient and probably not in existence anymore, however, this is at the site and I have no control over it. Little background, this user was recently having the Exchange connection issue with a new phone, and per the guidance of this list I changed his adminCount to 0 via ADSIEdit and it worked perfectly; FastForward he is unable to logon to Citrix fundamentals with the error "you must be granted logon ....... permissions" The user is not only a domain admin, but also a Citrix admin on the box (its 2008TS) and I manually added him specifically to the RD group Naturally I go to quickstart > management> Applications and there it is "Unable to retrieve Published Application Data. Ensure that the master server is online and that the Citrix MFCOM and Citrix IMA services are running" Per some articles I launch quickstart with logging enabled and find 6/23/2014 23:35:41:7 : TaskHelper.GetInternalUrl : Failed to talk to CAE Service 06/23/2014 23:35:41:7 : TaskHelper.GetInternalUrl : Citrix.IMA.IMAException: Failure Here is where I suspect the problem lies 06/23/2014 23:35:50:710 : PublishableItem.FindAccounts : Account: 'DOMAIN\Affected_User' - [S-1-5-21-NNNNNNNNN-NNNNNNNNN-NNNNNNNN-NNNN] 06/23/2014 23:35:50:773 : PublishableItem.FindAccounts : Finding accounts for application: 'Applications/e-mail'... 06/23/2014 23:35:52:945 : ApplicationsManagementPage.RefreshComplete : An error occured while retrieving application details 06/23/2014 23:35:52:945 : ApplicationsManagementPage.RefreshComplete : System.Runtime.InteropServices.COMException (0x80004005): Error HRESULT E_FAIL has been returned from a call to a COM component. Do I troubleshoot, or reinstall citrix? And yes, all the citrix services are running -- James Rankin --------------------- RCL - Senior Technical Consultant (ACA, CCA, MCTS) | The Virtualization Practice Analyst - Desktop Virtualization http://appsensebigot.blogspot.co.uk -- James Rankin --------------------- RCL - Senior Technical Consultant (ACA, CCA, MCTS) | The Virtualization Practice Analyst - Desktop Virtualization http://appsensebigot.blogspot.co.uk -- James Rankin --------------------- RCL - Senior Technical Consultant (ACA, CCA, MCTS) | The Virtualization Practice Analyst - Desktop Virtualization http://appsensebigot.blogspot.co.uk
