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From: [email protected] [mailto:[email protected]] On 
Behalf Of Melvin Backus
Sent: Tuesday, March 3, 2015 1:36 PM
To: [email protected]
Subject: [NTSysADM] VPN client issue - restricted connection in RRAS console

Hi folks,

I've been chasing my tail for a couple of days trying to track down why a 
user's Surface Pro tablet isn't connecting to the VPN correctly.  We've loaded 
the CMAK profile we use for client machines and it appears to load and install 
correctly.  I'm able to connect with no problem, but I always get a restricted 
connection because the machine shows up as non-NAP capable.

The CMAK profile installation is configured to enable the EAP quarantine agent, 
start the NAP agent, etc., and all that seems to happen, but for some reason 
when I check the status of things (netsh nap client show state) I'm seeing that 
while both the EAP agent (79623) and WSHA (79744) are enable, both show as not 
being initialized.  I'm finding lots of stuff on how to check the status, but 
pretty much nothing on how to figure out why things aren't initializing.  What 
I've found so far seems to indicate the WSHA should initialize as long as 
Security Center is running, which it is.  The only recommended fix for it is to 
restart that service.

I'm not seeing anything in the event logs that appears abnormal, so I'm 
scratching my head and it's getting a bit raw. :)

Can anyone point me to something that might guide me down a more productive 
path?

Thanks

--------------------
Melvin Backus | Sr. Systems Engineer | Byers Engineering Company | 404.497.1565
Service Desk | 404-497-1599 | http://servicedesk.byers.com
--
There are 10 kinds of people in the world...
         those who understand binary and those who don't.


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