We actually do have Service Now, and have been told that this functionality exists in it, however because we are part of a MSP, the MSP owns Service Now and any changes or new features have to be cleared by them.....which....takes.....a.....looooooooooooooooooooooong.......tiiiiiiiiime......
So, we might have a solution, we just don't know it yet, and even if we do, we don't know when we'll be able to use it.... Thanks, Jonathan -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Matthew Topper Sent: Thursday, June 16, 2016 1:57 PM To: [email protected] Subject: RE: [NTSysADM] Reminders for SSL certs (and other things) We treat certs or other similar things that need renewals like other and put them into our ticketing system with an expiration date. This triggers an email when the expiration is coming up. Our ticket tracking system has a section that pretty much acts like an asset tracker. Does your company have some kind of system for things like fixed assets you might be able to use? It doesn't necessarily have to be IT exclusive. Matthew Topper > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of Jonathan Raper > Sent: Thursday, June 16, 2016 11:48 AM > To: [email protected] > Subject: RE: [NTSysADM] Reminders for SSL certs (and other things) > > We have no desire to implement PRTG or Nagios, as we have a management > system in place (Zenoss). It does alert on some of the certs, but only > if the device is monitored/managed. Some devices we do not want > monitored for various reasons….but when the cert expires, it’s a > problem. Unfortunately management won’t justify the expense and > overhead of 1-3 years of monitoring for an issue that only crops up every 1 > to 3 years…. > > I'm really looking for something like some kind of reminder system > that we can go in and add/remove/update items, seeing a list of all > items, but then when something comes up, we get an alert 3 weeks, 2 > weeks, 1 week out, etc. and something we can put other things in - > like contract dates, equipment acquisition dates, renewals, etc. > > Thanks, > > Jonathan > > Thanks, > > > > > Jonathan L Raper, A+, MCSA, MCSE, FCC Licensed Technician, VCA-DCV, > VCA- Cloud Senior Solutions Engineer Corporation > 336.232.5244 Cisco Single Number Reach > 7025 Albert Pick Road, Suite 302, Greensboro, NC 27409 www.NWNIT.com > > > NWN helps customers solve business problems through technology > > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of Kurt Buff > Sent: Wednesday, June 15, 2016 7:47 PM > To: ntsysadm <[email protected]> > Subject: Re: [NTSysADM] Reminders for SSL certs (and other things) > > We use PRTG to monitor certs and send email alerts x number of days > ahead of expiration. > > I'm not a huge fan of PRTG, but it does get the job done. > > Kurt > > On Wed, Jun 15, 2016 at 10:39 AM, Jonathan Raper <[email protected]> > wrote: > > Hi all, > > > > > > > > We’ve been bitten by an internal cert or two expiring that caught us > > off guard. We’re rying to come up with a way to have centrally > > managed reminder system in place to make sure this doesn’t happen > > again. This is for a large-ish network with a handful of people who > > could be managing this at any given time. > > > > > > > > An Excel spreadsheet just doesn’t scale well for this, and Outlook > > tasks seems kind of clumsy. > > > > > > > > Obviously paid certs you generally get a reminder because GoDaddy > > wants the revenue, and Web server certs generate an event in the > > event log, but not every SSL cert is going to generate an > > event…..and not every cert is a paid cert…. > > > > > > > > We also have some other events and contracts that we’d like > > reminders for – so this isn’t exclusive to SSL certs, though that is a > > driving factor. > > > > > > > > How are you all handling this? An application? A web-based “aaS” > > reminder system of some sort? > > > > > > > > Thanks, > > > > > > > > Jonathan > > > > NOTE: This message and any attachments is intended solely for the > > use of the individual or entity to which it is addressed and may > > contain information that is non-public, proprietary, legally > > privileged, confidential, and/or exempt from disclosure. If you are > > not the intended recipient, you are hereby notified that any use, > > dissemination, distribution, or copying of this communication is > > strictly prohibited. If you have received this communication in > > error, please notify the original sender immediately by telephone or > > return email and destroy or delete this message along with any > > attachments > immediately. > > > NOTE: This message and any attachments is intended solely for the use > of the individual or entity to which it is addressed and may contain > information that is non-public, proprietary, legally privileged, > confidential, and/or exempt from disclosure. If you are not the > intended recipient, you are hereby notified that any use, > dissemination, distribution, or copying of this communication is > strictly prohibited. If you have received this communication in error, > please notify the original sender immediately by telephone or return > email and destroy or delete this message along with any attachments > immediately. NOTE: This message and any attachments is intended solely for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, legally privileged, confidential, and/or exempt from disclosure. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, please notify the original sender immediately by telephone or return email and destroy or delete this message along with any attachments immediately.
