I've never used such a service, but I wonder what you might expect to
actually get from them? We have pretty specific hardware, like a Flex
x240 or specific System X 3550 M3 server configuration platform that
doesn't often show up on, say, ebay the way a System Networking G8052
might. So if you have a dual processor v3 6 core Xeon, and yours dies,
can they get and plug in a new one the way IBM/Lenovo (insert OEM here)
would? What about a system board?
The small print I saw was riddled with things like "can get equivalent
hardware" - well for us that's pretty useless. A Dell blade isn't going
to slot into a Flex chassis for instance. A 1U isn't the same either in
terms of physical space, etc...
So I've been pretty much just keeping my own spares on hand and
replacing hardware as is possible because I'm not at all sure these
sorts of services would actually be useful.
James Pulver
CLASSE Computer Group
Cornell University
On 08/01/2016 03:46 PM, Maglinger, Paul wrote:
I've been asked to look at a third-party for hardware maintenance. A few names
have popped up several times including Reliant Technology and Park Place.
Has anyone had any experience with either of these? At this time it would be
for NetApp filers but could expand into HP, Dell, and Cisco.
TIA
Paul
