Are you sure the fingerprint reader has the driver installed? Look in Device Manager for it. As an experiment take it out of the domain and see if the biometrics work.
Jon From: [email protected] [mailto:[email protected]] On Behalf Of Kish N Kepi Sent: Tuesday, August 30, 2016 5:12 AM To: [email protected] Subject: [NTSysADM] Biometrics on Windows 10 1607 Fresh install of Windows 10 build 14393. Domain-joined. Windows Hello, PIN and Fingerprint are all greyed out Default Domain Policy includes all 3 Biometrics lines: Allow domain users to log on using biometrics: Enabled Allow the use of biometrics: Enabled Allow users to log on using biometrics: Enabled With no WMI Filtering I ran gpedit.msc locally on his laptop, and it shows the same 3 lines configured as enabled. After googling, I added this registry entry: [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Biometrics\Credential Provider] "Domain Accounts"=dword:00000001 On my laptop, the fingerprint works fine, but on the COO's, Windows Hello is greyed out and at the top it says: some settings are managed by your organization. But as I said, my organization allows it and it works for me and several other Win 10 laptops. COO will not accept his new laptop without a fingerprint. I tried logging in with a different domain user on that laptop and it is grey there too. However, a non-domain, local account has access to Hello/Pin/Finger Any ideas? Kish
