Too funny! -----Original Message----- If I ever have issues
with our HP stuff, I'll just call you. -----Original Message----- Ugh, nothing like taking some time
off and coming back to a few thousand messages. Anyhow, FWIW, here's my
take on the situation: trust HP more than Compaq many
times over. I use them for all my major servers and printers. HP support, after you blow
through the 'We assume you're an idiot so here are 40 hoops to jump through'
part, is pretty decent generally. Late last year, they goofed and sent me
two CPUs that had different voltages for the same NetServer and that caused
some internal damage. After immediately acknowledging the mistake, they
really stepped to the plate and ended up sending me every internal part to
rebuild the server and a tech to do it. Would they have done it without
my having a full, on-site warranty? Not sure. I do, however, remember calling tech
support once and telling THEM that a new model of laptop had shipped the month
before then hung up, since if I knew that much more, they couldn't tell me how
to fix it... Bottom line/Summary: Most support
can use some major bolstering, but until they're willing to pay a bit more for
the frontline staff and internal communication, you're going to get some major
headaches from talking to people whose primary job qualification was having a
pulse.... Thus concludes my tale and cynicism
for the day.... Gary Whitten http://www.sunbelt-software.com/ntsysadmin_list_charter.htm |
Title: Message
- RE: HP to Acquire Compaq in $25B Deal Lefkovics, William
- RE: HP to Acquire Compaq in $25B Deal Don Ely
- RE: HP to Acquire Compaq in $25B Deal RZorz
- RE: HP to Acquire Compaq in $25B Deal C.E. GENE CONNOR
- Re: HP to Acquire Compaq in $25B Deal Greg Kerr
- RE: HP to Acquire Compaq in $25B Deal MURDOCH Damian
- RE: HP to Acquire Compaq in $25B Deal Phillips, Glen
- RE: HP to Acquire Compaq in $25B Deal C.E. GENE CONNOR
- RE: HP to Acquire Compaq in $25B Deal Whitten, Gary
- RE: HP to Acquire Compaq in $25B Deal Lefkovics, William
- David James