RE: rcv unreadable files via e-mail

Tue, 25 Sep 2001 16:10:51 -0700

Title: Message
Are these attachments from the same user?  Is it every attachment from that user?  (Sorry, I dove in a little late on this one)
 
We run Outlook in Internet Only mode throught Sendmail.  If the users Mail Format in Tools->Options is set to use Microsoft Outlook Rich Text (which I believe is the default install setting) it renders any attachment totally unreadable.  Using plain text or HTML fixed the problem for us.

--------------------------
Wayne McCoy
Systems Support Specialist
AppWorx Corporation
www.appworx.com
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"The person who says it cannot be done should not interrupt the person doing it."
-----Original Message-----
From: Terry Manolakos [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, September 25, 2001 11:15 AM
To: NT System Admin Issues
Subject: RE: rcv unreadable files via e-mail

thanks Ian,
I see our settings are set to MIME and the sender's as well.  To add complexity, the problem is intermittent.  I'm on standby, waiting for a user to complain about "files sent from France that can't be read", so as to try to reproduce the problem while toggling various settings in Exchange....question is though, what are those "settings" ...eh, eh.   I'm putting this on  hold until more info is gathered...too pre-mature to and perhaps unfair to publish to this list.  I thank you for your time & efforts. 
 

Terry Manolakos
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[Opinions expressed are property of my evil twin; not my employer.]

-----Original Message-----
From: Ian Kelly [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, September 25, 2001 10:08 AM
To: NT System Admin Issues
Subject: RE: rcv unreadable files via e-mail

Outlook has a setting in Tools, Options, Mail Format (I believe)
In Exchange you can set it as described below...
 
Specifying the Default Attachment Content Format

Use the Internet Mail property page to specify whether outbound messages with attachments will be encoded using Multipurpose Internet Mail Extensions (MIME) or uuencode. This option can be specified by e-mail domain. These settings override the default format.

Settings configured in client applications can override the default setting and the settings specified by e-mail domain. If the client specifies no content format option and no match is found in the e-mail domain options, the default setting will be used.

Note   Message content should be set for UUENCODE when transferring messages to Microsoft Mail 3.x with Microsoft Mail Gateway to SMTP.

  1. Select the Internet Mail tab.
  2. Under Attachments (Outbound), select MIME or UUENCODE.
  3. Choosing MIME means that all attachments will be encoded using MIME, except when the client software overrides the option. If a MIME message is delivered to a non-MIME-aware client, the attachment may not be usable.

Option Description
Plain text A plain text MIME body part is generated for the message. If HTML is also selected, Microsoft Exchange Server provides both Hypertext Markup Language (HTML) and plain text in a MIME multipart/alternative message.
HTML A MIME body part in HTML is generated for the message. If Plain text is also selected, Microsoft Exchange Server provides both HTML and plain text in a MIME multipart/alternative message. HTML is an Internet standard that enables rich-text formatting such as bold, color, and italic to appear in messages.
Binhex Renders the message body as text with any attachments encoded by the BinHex method, which is commonly used in the Macintosh operating system to encode 8-bit data transmitted on the Internet.

For more information about MIME and uuencode, see Microsoft Exchange Server Concepts and Planning. For more information about e-mail domain options, see "Specifying Message Content by E-mail Domain" later in this chapter.

(link may wrap)
 
 
Ian

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[EMAIL PROTECTED]
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AAAAAA - American Association Against Acronym Abuse Anonymous
-----Original Message-----
From: Terry Manolakos [mailto:[EMAIL PROTECTED]]
Sent: September 25, 2001 09:34 AM
To: NT System Admin Issues
Subject: RE: rcv unreadable files via e-mail

Where do I verify the encoding/format?
-----Original Message-----
From: Ian Kelly [mailto:[EMAIL PROTECTED]]
Sent: Tuesday, September 25, 2001 8:55 AM
To: NT System Admin Issues
Subject: RE: rcv unreadable files via e-mail

How are they being encoded? UUENCODE or MIME?
 
 
Ian

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[EMAIL PROTECTED]
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Teachers open the door, but you must enter by yourself. -Chinese Proverb
-----Original Message-----
From: Terry Manolakos [mailto:[EMAIL PROTECTED]]
Sent: September 24, 2001 16:37 PM
To: NT System Admin Issues
Subject: rcv unreadable files via e-mail

      Is there a known issue out there about not being able to "read" documents sent from other locations via e-mail?  An office in France sends files over (jpg, .doc, gifs,txt, etc etc,) to Canada via e-mail......and they are not

readable!   The text is garbled.....when sent back to them, they (the creators of the initial file) can read them.  I'm running Exchange Server 5.5......but maybe my Unix server (which filters the mail prior to going into the Exchange), has an option disabled or is limited to the format (which in that case, becomes a Unix problem so ignore,,,but if its exchange...?!)  Is this familiar to anyone?  When France sends it over to UK or USA branches, they're readable...but not to ours. 


<where there's a will........there's a relative!>

>       Terry Manolakos
>       Systems Support Specialist



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