Kayako is very good. THeres a number of packages from AdventNet which are very powerful.
FogBugz is more bug tracker than support desk, but can do both. -----Original Message----- From: Kurt Buff [mailto:[EMAIL PROTECTED] Sent: 11 January 2008 18:56 To: NT System Admin Issues Subject: Re: Helpdesk Software Request Tracker, by Best Practical. GPL, very well respected. On Jan 11, 2008 8:03 AM, Kevan Dickinson <[EMAIL PROTECTED]> wrote: > > > > Hi > > I have been asked to look into upgrading our .helpdesk Software. > > We need to support about 250 users in the UK and 50 or so in other > countries. > > Our current system was written in-house and is based around logging calls in > access. > > We would like the users to be able to initiate calls by email or log them > over the internet. We would like it to include asset management of both > hardware and software if possible. Easy updating of calls is a must. If we > could click on the user who initiated the call and see all there details > including phone extensions or mobile number that would also be nice. A > purchasing module would also be good. Good reporting is also required. > > The system would also be used by our software developers so people can > report bugs in our in house programs and request updates/changes to our > databases. > > About 5 IT staff will be accessing the system, > > Thank you for your thoughts. > > Regards > > Kevan Dickinson > Network Manager > CMi plc > 23 Hanborough Business Park, Long Hanborough, Oxfordshire. OX29 8SG. > Direct Tel: +(44)1993 885661 > mailto:[EMAIL PROTECTED] > http://www.cmi-plc.com > > > > ************************************************************************ ******** > > ***Disclaimer*** > > The contents of this Email may be privileged and are confidential. If you > are not the intended recipient, any disclosure, copying, distribution or any > action taken or omitted to be taken in reliance on it, is prohibited and may > be unlawful. > > Should you wish to use Email as a mode of communication, CMi plc and its > subsidiaries are unable to guarantee the security of Email content outside > of our own computer systems. > > This footnote also confirms that this Email message has been checked by > MailMarshal for the presence of computer viruses. Whilst we run anti-virus > software, you are solely responsible for ensuring that any Email or > attachment you receive is virus free. We disclaim any liability for any > damage you suffer as a consequence of receiving any virus. > > Checkmate International plc (CMi) > Registered in England No: 1899857 > Registered Office 4th Floor, 35 New Bridge Street, London, EC4V 6BW > > ************************************************************************ ********** > > > > > > > > > > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
