The suck which has infested HP for the past several years continues to spread. We just today took a delivery of a brand new DesignJet T790. $4500 wide-format printer.
The control panel UI is slow and often doesn't respond to finger presses. It does, however, have lots of high color graphics and animations. Web UI has two different credential schemes depending on what page you're on. Some pages want you to leave the username field blank; other pages want you to use "admin" for the username. Won't load paper. Seems like it's not actually trying to feed. After trying to a bit, it says "Edge of roll not found". Prompts me to lift the lever and unload paper. I lift the lever. New message: "Lever unexpectedly lifted". Lather, rinse, repeat. Support guidance says load the latest firmware. Look for firmware. It's not under "Download drivers and software". Eventually find it under a howto section. 309 MB file! Get download started. Since I'm downloading, decide to grab drivers. Check under "Download drivers and software". Don't see drivers. Mainly just this "HP ePrint and Share: Easy printing" thing. That claims to be a radical new technology that lets me print without drivers or software. To use it, all I have to do is download and install this software. Umm... Eventually find drivers under some other howto page. Firmware download finished. It's just a binary blob, no checksum info, no wrapper like ZIP or anything. I just have to hope for the best. Takes several minutes to load. Since then the machine's gone offline and hasn't come back. I'm dreading the day the corruption reaches the ProCurve division. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
