I'm on the other side of the coin we use them as the main internet on quite a 
few of our remote sites, it's a mixed bag for the most part we've not had a ton 
of issues with the connection's and they're very reliable, good speed. But when 
something goes wrong it's like pulling teeth to get a competent person who can 
give you good business class support. That being said price wise and 
connectivity wise they are a good choice if you can handle dealing with them

Thx!

Carlos

From: Evan Brastow [mailto:[email protected]]
Sent: Tuesday, August 23, 2011 2:45 PM
To: NT System Admin Issues
Subject: RE: Business Class Comcast internet Service

Well, I can only tell you my own experiences. Other peoples' may vary, 
obviously.

For me, it's been the smartest thing I ever did. I switched from a T1 that was 
costing us around $650 a month to Comcast for all of our Internet, Phone and TV 
service. We went from spending around $1200 a month for those services combined 
to under $400 a month, and my biggest fears - that the Internet service would 
be unreliable, and that Comcast's customer service would be bad - were 
unfounded. Our Internet service has dropped out once in a year and a half, and 
that was for about an hour when our cable modem died. I called Comcast and they 
got someone out here very quickly to replace the modem. Their hold times are 
reasonable, the people are knowledgeable... it's just been great. I'm going to 
switch from Verizon to Comcast for my home phone service, too.

Evan


From: Robert LeBlanc [mailto:[email protected]]
Sent: Tuesday, August 23, 2011 2:40 PM
To: NT System Admin Issues
Subject: OT: Business Class Comcast internet Service

Howdy folks,

Can anyone give any insight (good and bad) to Comcasts Business Class internet 
service. Our service agreement with TWtelecom ends in a few months and it seems 
that Comcast can blow TW's prices out of the water. But then again it's Comcast 
and since they don't offer an SLA in their agreement and some things I've heard 
in the past such as oversubscribing, outages, bandwidth speed dropping, etc 
concerns me. We may just use it as a backup service but have talked about 
replacing our primary service with it. We are a relatively small shop and 
operate now with a 4Mb up and down with a 1.5 DSL as backup that also handles 
wireless. We are looking at Comcasts 22Mb/2Mb service. Thanks for any input and 
feel free to contact off list as well. Oh yeah and here in New Mexico Comcast 
currently operates with their DOCSIS2.0 but is upgrading infrastructure to 
DOCSIS3.0

Robert

Robert LeBlanc
Network Administrator MCP,MCSE
Anesthesia Associates of New Mexico, P.C.
(P)505-260-4300
(F)505-260-4338
(E)[email protected]<mailto:[email protected]>

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