Let's make it interesting. Let's see what customer perception is like. Here's a poll for 9 months after the acquisition...
http://www.myitforum.com/absolutepm/polls/symaltsupport.asp -----Original Message----- From: Bryan Garmon [mailto:[EMAIL PROTECTED] Sent: Friday, January 18, 2008 10:16 AM To: NT System Admin Issues Subject: Re: Altiris, Zenworks, LANDesk, SMS...decisions decisions Well I work for the Symantec Altiris Business Unit in the enterprise support group. So here's what I would say about Symantec support: The Altiris business unit support has been left alone since the acquisition - it was not absorbed into the symantec support organization. While I won't say Altiris support is perfect, our level 1 team has had some challenges in the past, I'm biased to believe that we provide excellent support to our customers. I don't have any direct experience with the Symantec support organization as a customer, other than to hear a bunch of horror stories about how bad other people say that it is so I'll leave that to others who have had direct experience. I will say that in recent meetings, the Symantec executive team has committed to solving whatever support problems Symantec has had/is having. -----Original Message----- From: Tom Miller <[EMAIL PROTECTED]> Reply-To: NT System Admin Issues <[email protected]> To: NT System Admin Issues <[email protected]> Subject: Re: Altiris, Zenworks, LANDesk, SMS...decisions decisions Date: Fri, 18 Jan 2008 09:49:48 -0500 Zen uses MSI format now, so I'd only have to create a pointer in the new package, whatever that is. Looks like Altiris is now owned by Symantec. Any issues with support? >>> Bryan Garmon <[EMAIL PROTECTED]> 1/18/2008 9:47 AM >>> It's worth noting for your consideration that while there is the cost of the software itself, I assume you're using Zenworks packages for software distribution. If you choose to switch vendors, you'll more than likely be rebuilding all of your application packages into a non Zenworks format (possibly MSI or exe). This could be a significant undertaking depending on how many application packages you have and might be good enough reason to stick with Zen. I'm biased toward Altiris but it will probably be the more expensive of them. -----Original Message----- From: Tom Miller <[EMAIL PROTECTED]> Reply-To: NT System Admin Issues <[email protected]> To: NT System Admin Issues <[email protected]> Subject: Altiris, Zenworks, LANDesk, SMS...decisions decisions Date: Fri, 18 Jan 2008 08:35:39 -0500 Hi Folks, I'm currently using Novell's Zenworks for workstation and user management here (imaging, ghosting, remote control, inventorying, application deployment, user and workstation management). There is a new version out and it looks great. But, before I purchase Zenworks can those of you who use LANDesk, Altiris, and SMS give me some feedback on what you like/don't like about those products? All of these products seems to provide similar functionality. One big thing for me (as my organization is not-for-profit) is that Microsoft has non-profit licensing that is so much less than the other three, and cost is a factor here. But Zen does a lot in one package and I need to find out if the others do the same. Comments welcome. Thanks, Tom Tom Miller Engineer, Information Technology Hampton-Newport News Community Services Board 757-788-0528 Confidentiality Notice: This e-mail message, including attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ Confidentiality Notice: This e-mail message, including attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~ ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
