Yeah. He's using AT&T's BIS, I'm guessing. Actually he wants to read mail on his Blackberry, but delete it using Outlook. He doesn't need to save copies of sent messages on the server. He does NOT want to have to do any maintenance. It's a hassle for him (senior admin, one of the corporate owners) to log in every few weeks to delete his sent messages, deleted items, etc.
I will advise him to just find an AT&T store and have them delete the email account and set it back up from scratch as a POP3 account. Thanks. From: William Robbins [mailto:[email protected]] Sent: Wednesday, September 07, 2011 12:40 PM To: NT System Admin Issues Subject: Re: Reconfiguring an existing email on a Blackberry Have to have BIS...not a server though. BIS = Blackberry Internet Service. If he's getting mail, he's got BIS. So does he never access his mailbox with anything other than BB? If so then he should be able to go into his mail client and delete Sent Items from there. IIRC it's also an option on the device to delete messages on the server and device. But I expect he doesn't want to actually have to do any maintenance and likes to keep sent items "Just in case." I echo Gary's statement about contacting the carrier support for this. - WJR On Wed, Sep 7, 2011 at 10:59, John Aldrich <[email protected]> wrote: One of my users has a Blackberry through AT&T which is configured to check his email through IMAP. However, that leads to email building up in his "sent" folder on the server (which we do not own or control and for which we pay by the MB stored, so I limit the email folder size.) I have tried to figure out how to reconfigure his email on the blackberry to use POP3 instead of IMAP, but I can't seem to get it to allow me to change it. I'm not sure which Blackberry he has, other than it's one of the newer ones with the touch-screen and the keyboard the slides out at the bottom of the phone. I *did* Google that specific question. I also tried to set up a new email account on his phone, but the phone won't let me as that email address is already configured on there. Should I just tell him to go to the AT&T store and have them set it up from scratch or is there an easy way to do this? We do NOT have a BES/BIS server and no plans to get one at this time. Also, as previously mentioned, we do NOT run our own mail server. John-AldrichThread-Count ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
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