I On Wed, Jan 18, 2012 at 3:12 PM, Mike Leone <[email protected]> wrote:
> Pardon the OT, but damn, I hate Symantec and their extraordinarily crappy > uninstall routines! > > We use their PGP Universal Server, and the Whole Disk Encryption (to > encrypt our laptop drives). And since we upgraded the server last week, I > can't upgrade my laptop client - I keep getting "Internal Error 2721. Wise > Startup" error. And while their Tech Support is trying, everything is > useless, to either re-install and fix it, or manually uninstall, so I can > then upgrade clean. > > Today's turning point came when they had me decrypt my disks, and then > manually uninstall ... which consisted of me manually deleting files and > registry keys. Mind you, I had to do this in Safe Mode, since all files > were in use (it runs as a disk driver), and the instructions don't mention > that. That should have scared me off of doing it at all, but I didn't. I > just mentioned that to Tech Support, who said "Soldier on" .. and continue > on. And found out that the instructions don't take into account running on > 64 bit Windows (some files were in SysWOW64, not System32 as specified). > You'd think that would be enough to make me run away screaming, but no. > Dum-dum me went ahead, and deleted the registry keys ... including the ones > labeled "PGP" that were *not* mentioned in the instructions (on Tech > Support's advice). > > Naturally, system wouldn't then boot (blue-screened with 7B, "Inaccessible > Boot Device"). Startup repair doesn't work (naturally!). System Restore did > (thankfully), so I can at least boot again. > > Now, I have a half-installed PGP product, that can't be uninstalled, > re-installed, or upgraded. And non-encrypted disks. > > I shoulda just decline the client updates until I get issued a new laptop > in 2 years, at the next hardware refresh ... > > I mean, really, even I could see that those instructions were incomplete > and crappy, and lead to no good. What must it be like for "normal" end > users? > > <SIGH> > > Sorry. Tech Support was very nice, and apologetic ... and completely > useless to resolve my problem, which is now worse than it was. > > I can remember when they had a special batch file you had to download and > run, to clean up after uninstalling Symantec Antivirus way back when, > around version 8 or 9. The fact that they needed a special routine, to > clean up after their other routine, is telling ... > > Sorry for the rant. Please, continue about your business ... nothing to > see here .... > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ > <http://www.sunbeltsoftware.**com/Business/VIPRE-Enterprise/<http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> > **> ~ > > --- > To manage subscriptions click here: http://lyris.sunbelt-software.** > com/read/my_forums/ <http://lyris.sunbelt-software.com/read/my_forums/> > or send an email to > listmanager@lyris.**sunbeltsoftware.com<[email protected]> > with the body: unsubscribe ntsysadmin > Can you restore back to the point where it is fully installed? What version is this, out of curiosity, and how are you deploying updates for PGP? ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
