Here's a resource to consider: http://www.focus.com/topic/phone-systems/?f=r
* * *ASB* *http://XeeMe.com/AndrewBaker* *Harnessing the Advantages of Technology for the SMB market… * On Thu, Jan 26, 2012 at 9:29 AM, Tom Miller <[email protected]> wrote: > Hi Folks, > > We have a phone system that we are considering replacing in the next year > or two. I was here when we built our current complex, about six years ago, > and the document we used for an RFP is out dated. > > Aside from thoroughly documenting what we now have as part of basic > criteria, suggestions for things to but in a request for proposal? Our > current system is semi-VOIP, whereby site to site extension dialing is over > the network, but the phone system has it's own network of sorts and phones > are not POE or anything like that. The main weaknesses of our current > system are the voice mail, which is merely okay and integrates with > nothing, and the call center function. We have a centralized and > distributed call centers for our medical practices, and we constantly have > issues with the system. > > E-mail integration would be nice, not required. Group conferencing a big > bonus. Integration with a sort of webex product would be nice. 90% of our > staff are not power users and could care less about the fancy CSI features > on some of these phones. But naturally the 10% are the ones who make the > end decisions... > > So if you have suggestions, have sample documents, thoughts of wisdom, > feel free. I expect this to be a lengthy process and we are in no hurry. > Our contracting officer will do the actual writing, I just need some > content and criteria. We plan to involve a sampling of staff am I'm the > coordinator. (Herding cats...) > > Tom > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
