Folks,
I truly hope this is allowed and that I don't upset people by this e-mail.
We're looking for some reliable people to start and grow with us.
If you know anyone, please forward this to them.
Thanks!
On-Site Computer Field Technician & Tech Support Rep (Hollywood, Aventura,
North Miami Beach)
Please DO NOT apply for this position if you do not meet all the qualifications
listed below.
Job Purpose:
Candidates will be required to manage and deliver On-Site & Over-the-phone
services including repairing servers and workstations by utilizing diagnostic
and repair techniques, virus/malware removal, data backup, operating system
installation, end user software support.
Common job tasks also associated with the core job functions are pre & post
sales and support, help desk and customer support to users by researching and
answering questions; resolving problems; providing resources.
Candidates will also need to be able to create marketing & advertising
materials for use by the company.
In addition to the duties listed below, candidate will be required to actively
market the services offered by the company and accomplish a goal of Two signed
maintenance agreements per month.
Duties:
- Repair workstations while logging repair work orders; responding to requests.
- Comply with policies while adhering to requirements; advising management of
needed actions.
- Update job knowledge by participating in educational opportunities; reading
technical publications.
- Enhance organization reputation by accepting ownership for accomplishing new
and different requests; exploring opportunities to add value to job
accomplishments.
- Receive materials by inspecting shipped contents against order; verifying
receipt; arranging for shipment of missing items; tracking backorders.
- Provide answers to clients by identifying problems; researching answers;
guiding client through corrective steps.
- Improve client references by writing and maintaining documentation.
- Participate in development of client training programs by identifying
learning issues; recommending instructional language.
- Accommodate client disabilities by recommending devices and techniques.
- Improve system performance by identifying problems; recommending changes.
- Accomplish information systems and organization mission by completing related
results as needed.
- Develop new concepts/techniques and complete assignments/tasks in innovative
and effective ways.
- To be considered for this position, you must put "resume for job 210222" in
the subject line of your e-mail.
- Work on assignments that may be extremely complex in nature where a high
degree of independent judgment, initiative and technical knowledge is required
to resolve problems.
- Complete work independently and handle unique situations.
- Determine optimal methods and procedures for new assignments.
- Answer incoming calls and assist customers with issues.
- Remove systems from premises when required and return upon repair while
maintaining responsibility.
- Participate in local marketing events such as Chamber of Commerce meetings.
Skills/Qualifications:
- Knowledge of MS products and the ability to verify that the system starts up
and works after installation.
- Working knowledge of XP, Vista, Win 7, Win 2003, Win 2008 operating systems.
- Ability to perform data transfers and setup computers, laptops, printers and
other peripherals.
- Familiarity with various types of laptops and their peripherals.
- Familiarity with networking & protocols with troubleshooting skills.
- Attention to details and organizational skills.
- Ability to communicate verbally and in written form.
- Customer service skills are required.
- Problem Solving, Electronics / Computer Troubleshooting, Software Testing,
Network Hardware Configuration and Troubleshooting, Messaging Systems, Quality
Focus, Organization, Planning, Coordination, Help Desk Experience, Phone
Skills, Customer Service, Training, Verbal Communication, Documentation Skills,
Product Knowledge.
This position requires daily travel from North of Boca Raton to South Miami
with the main concentration in the Hollywood, Aventura & North Miami Beach
Areas.
Own transportation is a requirement and considered inclusive of position.
Hours will vary & include weekend and after hours
Tolls, fuel & Mileage are inclusive as part of payment.
Please DO NOT apply for this position if you do not meet all the qualifications
listed above.
Location: Hollywood, Aventura, North Miami Beach
Compensation: $12-$25/hr
Please contact [email protected] to apply.
~ Finally, powerful endpoint security that ISN'T a resource hog! ~
~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
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