On Tue, Feb 7, 2012 at 5:04 PM, Michael B. Smith <[email protected]> wrote: > I'm sure you feel more confident dealing with someone you trust than > with someone who you just "found on the Internet".
Absolutely. But I also know how sales works. They've been trained to ask how I'm doing at the start of the call, to make fake small talk, to try and get an in-person meeting. They want to get my contact info so they can re-contact me different ways. They want to get a time frame so they know when to call me back. All of this information will be put into their CRM/SFA, which will remind them of it when it's next relevant. The majority of them follow this script to the letter. It's incredibly transparent. So them doing all that does not build trust with me, anymore than them hanging a sign around their neck that says "Trust Me" would. :-) And it's a hard problem, from both sides. They're supposed to convince me that they'll do a good job. I've got to figure out how good a job they'll do. Neither of us has any tool that can easily give us what we want. > I do understand your point. And when I'm looking at making hardware > or software purchases (no services) I agree that it gets in the way. I'm actually looking for services, but not so much of the "independent consultant" type. Conversations with tech people would be more useful, even if it's just a wire monkey. But at this stage it's all salesdroids who don't even know what they're selling half the time. :-/ -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
