I'm wondering what software people use to keep track of all this IT stuff. Things like users, computers, patch panels and their jacks, switches and their ports. Most importantly, what is connected to what: User A has computer B plugged into jack C which is patched into port D of switch E. "Asset management" sort of fits this, but I also want to keep track of how the various assets fit together, not just that I have them. Change/trouble/request tracking would be nice, too, but is secondary.
I've currently got a home-grown MS Access database that keeps getting features tacked on to it, but it suffers from lack of design and incomplete implementation, and is getting rather hairy. I'm trying to decide if it would be cheaper to buy something COTS vs DIY. -- Ben ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
