thanks
On Tue, Aug 7, 2012 at 3:47 PM, Shawn Everett <[email protected]> wrote: > We use Request Tracker with great success. > > Shawn > > > I know in the past that help desk software has been discussed. I have a > > friend in the state university system here that is looking for a help > desk > > system for an online learning project they're about to launch. The > launch > > is small, about 20 students but will grow by January to a full offering. > > She's seen a proposal by zendesk.com, but wondering if any of you knew > of > > an Open Source/Free Helpdesk Software with Knowledgebase/FAQ capability ? > > They'll have both Mac and Windows clients, and the FAQ/Knowledgebase > > should > > be able to grow with general info, not just on the online learning Moodle > > tool, and possibly link to publisher's own KB too ( Apple, Microsoft, > etc) > > > > Since there is a wonderful breadth of experience here, I wondered if > > anyone > > could share their insight on what worked very well for them, or what to > > run > > away from without looking back, versus just a google search on products > > spec. > > > > Thanks > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > > --- > > To manage subscriptions click here: > > http://lyris.sunbelt-software.com/read/my_forums/ > > or send an email to [email protected] > > with the body: unsubscribe ntsysadmin > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to [email protected] > with the body: unsubscribe ntsysadmin > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to [email protected] with the body: unsubscribe ntsysadmin
