Oh, and to add... Each of my sites has its own DNS server. All other DNS 
servers are resolving this address fine. All servers are behind the same 
firewall.

Curiouser and curiouser.


From: John Hornbuckle [mailto:john.hornbuc...@taylor.k12.fl.us]
Sent: Wednesday, August 15, 2012 8:50 AM
To: NT System Admin Issues
Subject: RE: DNS Lookup Failing for One Address

Per the suggestions from the list, I put dig on my squirrely DNS server and ran 
dig +trace www.studyisland.com<http://www.studyisland.com>. Results are:

===
; <<>> DiG 9.3.2 <<>> +trace www.studyisland.com<http://www.studyisland.com>
;; global options:  printcmd
.                       19740   IN      NS      b.root-servers.net.
.                       19740   IN      NS      c.root-servers.net.
.                       19740   IN      NS      d.root-servers.net.
.                       19740   IN      NS      e.root-servers.net.
.                       19740   IN      NS      f.root-servers.net.
.                       19740   IN      NS      g.root-servers.net.
.                       19740   IN      NS      h.root-servers.net.
.                       19740   IN      NS      i.root-servers.net.
.                       19740   IN      NS      j.root-servers.net.
.                       19740   IN      NS      k.root-servers.net.
.                       19740   IN      NS      l.root-servers.net.
.                       19740   IN      NS      m.root-servers.net.
.                       19740   IN      NS      a.root-servers.net.
;; Received 449 bytes from 127.0.0.1#53(127.0.0.1) in 15 ms

com.                    172800  IN      NS      g.gtld-servers.net.
com.                    172800  IN      NS      m.gtld-servers.net.
com.                    172800  IN      NS      e.gtld-servers.net.
com.                    172800  IN      NS      j.gtld-servers.net.
com.                    172800  IN      NS      k.gtld-servers.net.
com.                    172800  IN      NS      d.gtld-servers.net.
com.                    172800  IN      NS      a.gtld-servers.net.
com.                    172800  IN      NS      c.gtld-servers.net.
com.                    172800  IN      NS      f.gtld-servers.net.
com.                    172800  IN      NS      h.gtld-servers.net.
com.                    172800  IN      NS      b.gtld-servers.net.
com.                    172800  IN      NS      l.gtld-servers.net.
com.                    172800  IN      NS      i.gtld-servers.net.
;; Received 509 bytes from 192.33.4.12#53(c.root-servers.net) in 46 ms

studyisland.com.        172800  IN      NS      aldfwprdinf001.archipelagolearni
ng.com.
studyisland.com.        172800  IN      NS      aldfwcrpinf001.archipelagolearni
ng.com.
;; Received 147 bytes from 192.42.93.30#53(g.gtld-servers.net) in 93 ms

www.studyisland.com<http://www.studyisland.com>.    0       IN      CNAME   
vip1.studyisland.com.
vip1.studyisland.com.   28800   IN      A       72.249.13.58
;; Received 72 bytes from 207.210.237.70#53(aldfwprdinf001.archipelagolearning.c
om) in 46 ms
===

Now, I'm not a DNS expert. But to me, this looks right because I know that 
www.studyisland.com<http://www.studyisland.com> = vip1.studyisland.com = 
72.249.13.58.

But when I use nslookup against that same DNS server, my queries still fail. I 
enabled debugging in nslookup and got this:

===
> set db2
> www.studyisland.com<http://www.studyisland.com>.
Server:  aoc-pet300.taylor.k12.fl.us
Addresses:  10.11.7.19
          10.11.7.13

------------
Got answer:
    HEADER:
        opcode = QUERY, id = 8, rcode = SERVFAIL
        header flags:  response, want recursion, recursion avail.
        questions = 1,  answers = 0,  authority records = 0,  additional = 1

    QUESTIONS:
        www.studyisland.com<http://www.studyisland.com>, type = A, class = IN
    ADDITIONAL RECORDS:
    ->  (root)
        ??? unknown type 41 ???
        ttl = 0 (0 secs)

------------
DNS request timed out.
    timeout was 2 seconds.
timeout (2 secs)
*** aoc-pet300.taylor.k12.fl.us can't find 
www.studyisland.com<http://www.studyisland.com>.: Server failed
===

Found someone reporting a similar issue (but no real solution) here:

http://forums.msexchange.org/m_1800553796/printable.htm

Also, when I run nslookup I *can* resolve studyisland.com-just not 
www.studyisland.com<http://www.studyisland.com>.

Still researching...


From: John Hornbuckle
Sent: Tuesday, August 14, 2012 1:42 PM
To: NT System Admin Issues 
(ntsysadmin@lyris.sunbelt-software.com<mailto:ntsysadmin@lyris.sunbelt-software.com>)
Subject: DNS Lookup Failing for One Address

Okay, DNS wizards... I need some input.

One of my DNS servers (Server 2008) is failing to resolve 
www.studyisland.com<http://www.studyisland.com> like so:

C:\>nslookup
Default Server:  aoc-pet300.taylor.k12.fl.us
Address:  10.11.7.13

> www.studyisland.com<http://www.studyisland.com>.
Server:  aoc-pet300.taylor.k12.fl.us
Address:  10.11.7.13

DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
*** Request to aoc-pet300.taylor.k12.fl.us timed-out

But I can point nslookup at one of my other servers (also Server 2008), and it 
resolves fine. Which kind of sounds like a server problem--but this server has 
resolved every other name I've thrown at it, though. Only this one is failing.

I can point nslookup at the Norton DNS server that my failing server uses as a 
forwarding server (198.153.192.1), and it resolves fine. All of my other 
servers use that same forwarding address, too.

I'm kind of going crazy here... My users desperately need to get to this site. 
I can't figure out what's wrong, but that's no surprise because I'm not an 
expert when it comes to DNS.

Can anyone offer any troubleshooting pointers?



John Hornbuckle, MSMIS, PMP
MIS Department
Taylor County School District
www.taylor.k12.fl.us



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