curious, SEP 11 or 12, and what definitions when this happened ?

Thanks

On Thu, Nov 8, 2012 at 8:57 AM, Robert Cato <[email protected]> wrote:

>
> Yep, all on its own. Granted this was based on setting that were made
> during installation, based on recommendations from the onstie Symantec
> vendor/engineer.
>
>
>
> On Thu, Nov 8, 2012 at 8:48 AM, Kennedy, Jim <[email protected]
> > wrote:
>
>>  “SEP quarantined the files and then went to all machines on the network
>> and quarantined them on all machines…”****
>>
>> ** **
>>
>> Holy smokes, it decided to do that on it’s own? And quarantined the
>> machines that had NOT been updated yet?****
>>
>> ** **
>>
>> So glad I don’t run AV.****
>>
>> ** **
>>
>> ** **
>>
>> *From:* Robert Cato [mailto:[email protected]]
>> *Sent:* Thursday, November 08, 2012 8:45 AM
>>
>> *To:* NT System Admin Issues
>> *Subject:* Re: Symantec %@(*&OI:TNGF(P*****
>>
>>  ** **
>>
>> Ken****
>>
>>  ****
>>
>> These two updates were only installed on a couple of Win7 machines at
>> most. They were approved during the day for install overnight, a couple of
>> users saw the pop-up and installed. SEP quarantined the files and then went
>> to all machines on the network and quarantined them on all machines (Win7,
>> Vista, and XP).****
>>
>>  ****
>>
>> It would be nice if we had a separate network, but I'm not sure that will
>> get approved.****
>>
>>  ****
>>
>> Robert****
>>
>> ** **
>>
>> On Thu, Nov 8, 2012 at 6:41 AM, Ken Schaefer <[email protected]>
>> wrote:****
>>
>> Even if you don’t have a separate network, you can create a separate
>> group in WSUS, and put a test machine(s) with your SOE image in that group.
>> ****
>>
>>  ****
>>
>> That would allow you to test patches prior to mass deployment. Checking
>> for AV issues would be just one thing – I’d recommend that you have some
>> test cases for all your important apps as well.****
>>
>>  ****
>>
>> Cheers****
>>
>> Ken****
>>
>>  ****
>>
>> *From:* Robert Cato [mailto:[email protected]]
>> *Sent:* Thursday, 8 November 2012 9:48 PM
>> *To:* NT System Admin Issues
>> *Subject:* Re: Symantec %@(*&OI:TNGF(P*****
>>
>>  ****
>>
>> Ken,****
>>
>>  ****
>>
>> That was my first question, but it is still unanswered. I am still new at
>> this %dayjob%. ****
>>
>>  ****
>>
>> In this case, the testing would have had to be done in a separate
>> network, which I am fairly sure we don't have. I will take that suggestion
>> to the table when we analyze the breakdowns of this incident.****
>>
>>  ****
>>
>> Robert****
>>
>>  ****
>>
>> On Wed, Nov 7, 2012 at 9:37 PM, Ken Schaefer <[email protected]>
>> wrote:****
>>
>> No matter who you migrate to, you’ll also run into issues (false
>> positives seem to occur all the time, with all vendors).****
>>
>>  ****
>>
>> Did you test the patches before releasing to Production? Might be worth
>> beefing up the testing regime.****
>>
>>  ****
>>
>> *From:* Robert Cato [mailto:[email protected]]
>> *Sent:* Thursday, 8 November 2012 5:22 AM
>> *To:* NT System Admin Issues
>> *Subject:* Symantec %@(*&OI:TNGF(P*****
>>
>>  ****
>>
>>  ****
>>
>> FYI****
>>
>>  ****
>>
>> We approved two MS patches yesterday (KB2574819 KB2592687) in WSUS. One
>> user installed the two updates in the afternoon and Symantec Endpoint
>> Protection 12 with several advanced features enabled (threat protection,
>> hurestics, SONAR, etc). SEP quarrantined 15 system files, run32.dll among
>> them. The real problems started when SEP decided to quarantine the files
>> across all ~600 workstations taking us completely offline.****
>>
>>  ****
>>
>> The fix was to boot each workstation into safe mode and removing SEP.****
>>
>>  ****
>>
>> It was a long night.****
>>
>>  ****
>>
>> The good news:****
>>
>> None of the advanced features were enabled on the servers.****
>>
>> We are migrating away from SEP as of this morning.****
>>
>>  ****
>>
>> Robert****
>>
>>  ****
>>
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>> ** **
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>
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