Make sure you have all the required hotfixes for 2003 applied as
recommended by EMC. There is one patch that I know has to be applied
otherwise you'll see this issue (But of course I can't remember the
exact one). Up on pwerlink (The EMC support site) grab the Clarion
(Assuming your using a Clarion) procedure generator (Support>>>product
and diagnostic tools>>>Clarion Tools>>>Clarion procedure generator). Run
it and input your server info, etc and it will generate a word doc of
everything you need to have on the host machine including all required
os patches. 

 

 

From: Kevin Lundy [mailto:[EMAIL PROTECTED] 
Sent: Tuesday, February 12, 2008 1:01 PM
To: NT System Admin Issues
Subject: File server lockup

 

We have a 2003 file server attached to a 1T LUN on an EMC SAN.  The
server locked up today.  Stopped responding, couldn't even login
locally.  Power cycled and the problem returned within about 15 minutes.
Thinking the problem was server related, we mounted the LUN on another
2003 server and updated DFS, back in operation.

 

We thought.

 

About an hour later, the new server locked up in the exact same fashion.
Reboot, locked again.  So the problem moved with the LUN.

 

We are on the phone now with EMC (India) to rule out the storage.  

 

These servers are pure file servers, nothing else.  When it locks, it
does not appear to be a sudden increase in CPU or memory.  Our current
thought from the OS side is maybe either some NTFS corruption or some
file that is corrupted that causes a problem when accessed.  There is
absolutely nothing in the event logs.  After we moved the LUN, the
original server is working just fine.  

 

Any thoughts or suggestions on where to troubleshoot?

 

Thanks

Kevin


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