Hello, I know this is off topic but was hoping someone could give me some direction. We have a Cisco Call Manager VOIP phone system with a Cisco Contact Manager call center server. Since the implementation about two months ago we have experienced an issue where if all of the call center agents are on the phone, the majority of incoming calls are disconnected while waiting in the queue. This has led to some very unhappy customers and our management is grumbling. Our phone vendor has issued a TAC with Cisco which has led to some configuration changes and and IOS upgrade but the problem has not been solved, or even improved for that matter.
Does anyone have any recommendations of troubleshooting resources or have run into a similar problem and can give me some options of things to check. Thanks and happy Friday! Max ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
