Good mailing list for such questions:
https://puck.nether.net/mailman/listinfo/cisco-voip Bob Fronk From: Max Krone [mailto:[EMAIL PROTECTED] Sent: Friday, March 28, 2008 2:16 PM To: NT System Admin Issues Subject: OT: Cisco VOIP phone issue Hello, I know this is off topic but was hoping someone could give me some direction. We have a Cisco Call Manager VOIP phone system with a Cisco Contact Manager call center server. Since the implementation about two months ago we have experienced an issue where if all of the call center agents are on the phone, the majority of incoming calls are disconnected while waiting in the queue. This has led to some very unhappy customers and our management is grumbling. Our phone vendor has issued a TAC with Cisco which has led to some configuration changes and and IOS upgrade but the problem has not been solved, or even improved for that matter. Does anyone have any recommendations of troubleshooting resources or have run into a similar problem and can give me some options of things to check. Thanks and happy Friday! Max This email and any attached files are confidential and intended solely for the intended recipient(s). If you are not the named recipient you should not read, distribute, copy or alter this email. Any views or opinions expressed in this email are those of the author and do not represent those of the Davis H. Elliot Company company. Warning: Although precautions have been taken to make sure no viruses are present in this email, the company cannot accept responsibility for any loss or damage that arise from the use of this email or attachments. ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
