Hello All, I have just had this sprung on me this morning that tomorrow afternoon I am interviewing a new guy for a position in our company. The role is going to specifcally be for home user support - and basic 1st line network support.
Thing is, I have never conducted an interview before! What sort of things should I be asking the guy and in what manner? Im only interested in the technical side of things, my boss will be handling everything else. Heres a short list that I have pulled out of thin air ;) - What experience do you have of operating systems? Are you happy with Windows 9x, NT, XP and above. OSX? Installation and troubleshooting. - Are you familier with the various Office suites? - Can you troubleshoot various hardware configurations and issues? - Can you setup and configure printers, faxes and MFD's. Give me an example. - Can you set up WIFI connections - how would you set them up (security, access etc) - Can you explain things to a home user in a manner that they will understand (example). - Can you be patient and tolerant to a home user with little or no technical ablity? - What level of training have you had - what would you like to achive? (MCP, CompTIA, further education? AS I say, I have just pulled these out of thin air - so would value any advice. Gavin. ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
