Exchange 2003 with Outlook 2003 clients. On Mon, Apr 28, 2008 at 2:46 PM, Steve Kelsay <[EMAIL PROTECTED]> wrote:
> Any particular email system? > > > > *From:* Matt Falenski [mailto:[EMAIL PROTECTED] > *Sent:* Monday, April 28, 2008 14:12 PM > *To:* NT System Admin Issues > *Subject:* OOF assistance > > > > I hope someone here can point me to an answer as it's been driving us > nuts... > > We use a helpdesk system that sends an new ticket email to 8 different > admins. > If one (or more) of those admins has their OOF turned on, the end user who > submitted > the request gets an OOF message from the admin who is out. This confuses > them > immensely as they are asking for help & receive an email stating who to > contact for help. :) > > I have been trying to create an OOF rule that will check the subject for > the specific words > "New Service Request" but the whole subject is actually "New Service > Request #4,010" > and it seems to want the whole subject and since the ticket number is > incremented > each time, each subject line is different. I have tried creating OOF > rules as well as > rules and alerts, but each time its the same thing - the OOF is sent to > the end user. > > Any hints or tips on this OOF problem are appreciated. > > M > > ~ Upgrade to Next Generation Antispam/Antivirus with Ninja! ~ ~ <http://www.sunbelt-software.com/SunbeltMessagingNinja.cfm> ~
