You need the Silver or Gold support or whatever it is they're calling it today. If you only have Basic Warranties on your stuff, support is going to make you jump through the hoops. The only way you get Basic Support to treat you like a grown up is to be Dell Certified.
From: Oliver Marshall [mailto:[EMAIL PROTECTED] Sent: Friday, September 12, 2008 7:06 AM To: NT System Admin Issues Subject: Dell account and DIY replacements What size of Dell account do you have to have to be able to arrange your own replacement parts? We've just spent the best part of a day dealing with Dell 'reseller' tech support about a duff laptop that just won't power on. Rather than just replacing it they've tried to get us to do everything, including the usual "q: Can try you reinstall windows? A: Seriously? It doesn't even power up, how are we going to reinstall the OS?" etc. Is there a certain size we have to become for Dell to treat us like grown ups ? Olly ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
