We have occasionally had an issue where a user will try to run a java
web application such as GoToMeeting and the application will not run
even though the user already has the client installed locally. By not
run I mean the user cannot connect to an existing meeting or start a new
one. We have seen this with other web meeting applications as well and
some other java web applications.

 

We currently use a .pac file to point to one of three geographically
placed proxy servers. Based on the IP address of the client, it will use
the closest proxy server. All of which are configured identically. 

 

We have found that if we let the browser use the .pac file the java
applet will not always run, yet when we point the browser directly to
the proxy server, via FQDN/IP:port, we have no issues running the java
app. Once this has been done, we change the browser back to using the
.pac file (Auto detect), close the browser and reopen it, and the java
application seems to work correctly from that point on. At least we have
not had a case of a user complaining that the app stops working
afterwards.

 

We use GP to force the proxy settings to "Automatically detect" and have
all the appropriate DHCP/DNS settings in place to allow the browser, IE
6 or 7, to find the .pac/wpad.dat file and resolve the proxy and access
the Internet.  No issues with normal web browsing at all. Only when
using the .pac file to run a java based web application and not every
user is affected.

 

We do have exclusions in the .pac file to bypass for local subnets and
to use the proxy for certain systems in our DMZ. This also works
correctly. 

 

Has anyone seen this behavior before? 

 

David Edwards

 

 


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