The other thing not being mentioned is how complex is your infrastructure. We have 83 locations all redundantly connected via satellite and MPLS; throw in both cellular (both phone and data access for computers) and VOIP, and we need two full time people just for communications.
-----Original Message----- From: Kurt Buff [mailto:[EMAIL PROTECTED] Sent: Tuesday, November 11, 2008 12:58 PM To: NT System Admin Issues Subject: Re: staff to equipment to end users ratios There are several determining factors that you're leaving out: o- Do your users have administrator authority on their machines? Win this battle, and you'll need fewer support staff. I'm still trying to win it. o- How sophisticated are your users? o- How complex is your application environment? o- How complex are the business requirements? This is probably the driver for the prior question. o- What is management's expectation for sophistication, and therefore rate of pay, of IT support staff. Pay less per person, and you need more of them, all other things being equal. The best paper I've seen on this is here : http://www.verber.com/mark/sysadm/how-many-admins.html Kurt On Tue, Nov 11, 2008 at 7:45 AM, Jake Gardner <[EMAIL PROTECTED]> wrote: > What is everyone's ratio of staff to servers and/or network equipment? > Staff to end user support? > > We have 225+ end users supported by 1 person whom I have to help if she gets > backed up. > I am in charge of the network infrastructure and 10+3 servers (Prod+Dev) and > have no one to help me when I get backed up, and that's not a complaint! I > don't like people screwing up my servers. > There are 3 developers in IT for our internal apps, and I need to support > them like a babysitter sometimes. If you are a developer and can't > research your own error messages... don't talk to me and seriously don't > tell me my server is misconfigured! ;) > > > > > Thanks, > > Jake Gardner > TTC Network Administrator > Ext. 246 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
