I have noticed in the five years I've use Trend's CSM for SMB (now called Worry Free or something stupid) I have only needed to use Trend's support once. The product is great. I have implemented Vipre a few places though and that seems to really rock. However I have needed to use the support a few times but it is excellent. Steve
On Thu, Nov 20, 2008 at 10:59 AM, Steve Burkett <[EMAIL PROTECTED]>wrote: > Is that the main reason people are dumping Trend? The support is > rubbish? > > > (Our Kaspersky renewal's coming up in January... ) > > -----Original Message----- > From: James Kerr [mailto:[EMAIL PROTECTED] > Sent: 20 November 2008 14:44 > To: NT System Admin Issues > Subject: Re: VIPRE - I like it > > I may pickup Vipre and Ninja when our Trend contract ends. Thats the > plan > anyway, Trend has got to go, their support is useless. I have two major > problems with it and they are not able to help, other then have me send > in > files and respond to emails endlessly and then resend them all again. > > > ----- Original Message ----- > From: "Kurt Buff" <[EMAIL PROTECTED]> > To: "NT System Admin Issues" <[email protected]> > Sent: Thursday, November 20, 2008 1:01 AM > Subject: VIPRE - I like it > > > > Stu, Alex, et al, > > > > We've cobbled together a brute force script that is ripping out McAfee > > for us, and it's working fairly well. > > > > I just wanted to say, publicly, that I'm so far, after rolling out > > VIPRE to approximately 90 workstations out of our nearly 400, very > > pleased with how it's working. It's caught 9 moderate to serious > > infestations of which McAfee was completely unaware (a keylogger and > > several trojans, among others), and allowed us to clean them. We're > > planning now for using this tool for quarantining IM clients, among > > other things - it's no substitute for removing administrator > > privileges, but until we achieve that it looks to be a good stopgap. > > > > Also, the control console is almost completely transparent in function > > and does its job well. I've got a junior admin who's worked through it > > easily, and is showing other junior admins how it works, and the whole > > team is stoked about the product. > > > > In all, an excellent product. > > > > Please convey my thanks to the VIPRE team. > > > > Well done. > > > > Kurt > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > === > STEMCOR CONFIDENTIALITY AND DISCLAIMER NOTICE > This e-mail is intended only for the addressees named in it. The contents > should not be disclosed to any other person nor copies taken. Any views or > opinions presented are solely those of the sender and do not necessarily > represent those of Stemcor unless otherwise specifically stated. Stemcor > does not accept legal responsibility for the contents of this message nor > responsibility for any change made to it after it was sent by the original > sender. You are advised to carry out a virus check before opening any > attachment as Stemcor does not accept liability for any damage sustained as > a result of any software viruses. You should be aware that Stemcor reserves > the right to read incoming and outgoing emails. > === > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
