I don't know if its curse words or not, however I did read about IVR systems that would detect 'stressed' or 'frustration' in your tone and then send you to the operator.
You may want to try just saying something angrily and see if you get the same result. Of course this is easiest done by using a curse word :-) -----Original Message----- From: Angus Scott-Fleming [mailto:[EMAIL PROTECTED] Sent: Saturday, December 06, 2008 01:53 To: NT System Admin Issues Subject: OT: Customer Service: Skip straight to the operator with your dirty mouth This just might be a 'keeper': ------- Included Stuff Follows ------- Customer Service: Skip straight to the operator with your dirty mouth Reader Martin writes: Many IVR (interactive voice response) systems are programmed to recognize key words. Among those keywords are frequently a list of swear words, like the FCC's dirty 7. When asked to respond, use on of those epithets and you will likely be transferred directly to a live human being. It certainly doesn't have the relaxed sophistication of GetHuman, but if it gets the job done... as they say, the squeaky wheel gets the grease. I gave it a try this morning, and I'll let you know how it went after the jump. After calling a couple phone numbers with IVR systems and not having too much luck (I could have been saying anything, as long as it wasn't on their menu they were confused). But my third try did the trick. The IVR operator gave me a list of options, I said, "[EMAIL PROTECTED]" and he said: "I think you said you want to talk to a customer service agent. Is this correct?" Anyone else out there given this a try? Let us know how it went in the comments or at tips at lifehacker.com. - Adam Pash --------- Included Stuff Ends --------- More here with links: http://lifehacker.com/software/customer-service/skip-straight-to-the-operato r- with-your-dirty-mouth-179352.php or here if the above wraps unusably: http://preview.tinyurl.com/2hxseb ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
