For basic stuff check out Kayako. Used by several software firms and ISPs we deal with ?
Olly From: Jake Gardner [mailto:[email protected]] Sent: 05 February 2009 13:39 To: NT System Admin Issues Subject: RE: basic help desk or issue tracking software/service Surprised that no one mentioned Spiceworks. Thanks, Jake Gardner TTC Network Administrator Ext. 246 ________________________________ From: Gene Giannamore [mailto:[email protected]] Sent: Wednesday, February 04, 2009 5:21 PM To: NT System Admin Issues Subject: basic help desk or issue tracking software/service Looking for a simple/basic help desk or issue tracking software or service. 1 technician/user. A dozen computers. I would prefer an online service, and of course free, but low cost would work too. I am currently using a few dozen spreadsheets right now. Gene Giannamore Abide International Inc. Technical Support 561 1st Street West Sonoma,Ca.95476 (707) 935-1577 Office (707) 935-9387 Fax (707) 766-4185 Cell [email protected] ***Teletronics Technology Corporation*** This e-mail is confidential and may also be privileged. If you are not the addressee or authorized by the addressee to receive this e-mail, you may not disclose, copy, distribute, or use this e-mail. If you have received this e-mail in error, please notify the sender immediately by reply e-mail or by telephone at 267-352-2020 and destroy this message and any copies. Thank you. ******************************************************************* ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
