I had to call them about a month back...and surprisingly the support has improved 500%. Not only did I get somebody within ten minutes, they knew what they were talking about, and the actually followed up on the support call. Plus you can interact on the mysonicwall site with the support team. Almost as good as Sunbelt I must say. The trick is however, that in the eight years I've owned Sonicwall products, I've only had to call twice.
On Wed, Feb 25, 2009 at 9:15 PM, Erik Goldoff <[email protected]> wrote: > -1 on the Sonicwall for me, more for the crappy support than the actual > device. Getting information from tech support was worse than pulling teeth, > obvious script reader from a sub-asian country ( possibly the 2nd most > populous ) had no knowledge beyond what was in the script, and when I asked > for a supervisor did the VERY OBVIOUS pass to his neighbor to 'play' > supervisor trick ... > > This was about 3 or 4 years ago, I haven't bothered with them since > > > > Erik Goldoff > IT Consultant > Systems, Networks, & Security > > > -----Original Message----- > From: Derek Lidbom [mailto:[email protected]] > Sent: Wednesday, February 25, 2009 9:58 PM > To: NT System Admin Issues > Subject: RE: Site to Site VPN... What works? > > +1 on the SonicWALL. > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
