On Sat, May 16, 2009 at 1:05 AM, Sean <immedi...@bellsouth.net> wrote: > They each have created sub folders in each IMAP account, which they refer to > throughout the day. Some of the subfolders in each IMAP folder have been > disappearing.
"Disappearing" as in "deleted", or as in "doesn't show up in the folder list"? Check your mail server's logs and/or open the mailbox using native tools to help answer the question. If the folder is there but just not showing up, it may be due to Outlook caching the folder list and/or other users have different folder subscriptions. Outlook doesn't list the folders on the mail server every time it connects; it retrieves the folder list once and saves a local copy. That cache can become corrupt and/or out-of-date. There's an option, I think it's "Reset Folder List", that will force Outlook to download the folder list again. Outlook (depending on version and configuration) may use the IMAP subscription list, which is a server-side list of folders the client says it wants to see. If one user is subscribing a folder and another user is un-subscribing the folder, that will cause confusion. Or maybe (supposition here) the other user never had it subscribed, and Outlook then submitted a new subscription list to the same IMAP account. You might try a different (non-Outlook) IMAP client, at least temporarily, to see if the problem is limited to Outlook or not. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
