I don't know about you but I found it the easiest to wipe the device and activate again, doesn't take too long and works most of the time.
Stefan -----Original Message----- From: Ben Scott [mailto:[email protected]] Sent: May-31-09 12:54 PM To: NT System Admin Issues Subject: Re: BES not syncing contacts On Sun, May 31, 2009 at 9:27 AM, Benjamin Zachary - Lists <[email protected]> wrote: > So basically I have 2 different sets of clients with BES 4.1 and none of > their contacts are syncing anymore .. [...] > I am going to check with a few other clients as well, but not too sure how > to troubleshoot it. A couple ideas: Go into BES Manager, find the problematic user, and try the "Reload User" and "Resend Service Books" functions. These are the moral equivalent of clearing cache and cookies for a web browser problem... nobody really expects them to fix anything, but you always try them first. BES keeps *copious* logs under the program install directory, in folders by date. Simple text files. Most events are identified by the Exchange user name. So you can search for them with FINDSTR, grep, etc. Start there. -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ This email and any attached files are confidential and intended solely for the intended recipient(s). If you are not the named recipient you should not read, distribute, copy or alter this email. Any views or opinions expressed in this email are those of the author and do not represent those of the Amico Corpoartion company. Warning: Although precautions have been taken to make sure no viruses are present in this email, the company cannot accept responsibility for any loss or damage that arise from the use of this email or attachments. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
