With all due respect, we've heard that before. I recognize that you have a tough job to do and that FP's will happen. What I have a problem with is that there are no provisions to help recover from a situation like this. Once the user has rebooted, the files can not be recovered from quarantine at all. We need a way to get those files back out of quarantine. How about a utility I can run from a WinPE CD or some kind of LiveCD we can run. Ideally, it should be able to be done remotely, although I understand that would be difficult with a system that won't boot.
.Tim > -----Original Message----- > From: Alex Eckelberry [mailto:[email protected]] > Sent: Monday, July 06, 2009 12:19 PM > To: NT System Admin Issues > Subject: RE: Vipre monday madness... > > That's correct -- an FP this morning was detecting certain of the Shock > Detection files on Thinkpads as malware. This has been corrected and we > are doing a major review of our internal processes and procedures. As > with any of these types of things, it was a combination of circumstances > which led to this definition even getting out in the first place. > > I sincerely apologize. We are not happy this detection was able to get > out and are committed to not letting it happen again. > > > Alex > > Alex Eckelberry, CEO > Sunbelt Software > 33 N. Garden Avenue, Clearwater, FL 33755 p: 727-562-0101 x220 > e: [email protected] MSN: [email protected] > w: www.sunbeltsoftware.com b: www.sunbeltblog.com > > > > > -----Original Message----- > From: Andy Ognenoff [mailto:[email protected]] > Sent: Monday, July 06, 2009 12:37 PM > To: NT System Admin Issues > Subject: RE: Vipre monday madness... > > Active Protection System - the shock detection stuff. > > - Andy O. > ________________________________________ > From: Rod Trent [mailto:[email protected]] > Sent: Monday, July 06, 2009 11:34 AM > To: NT System Admin Issues > Subject: RE: Vipre monday madness... > > Is the software that is being flagged really needed for the Lenovo's to > function? I remember IBM was always bad at putting unnecessary stuff on > their systems. > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
