On Wed, Aug 12, 2009 at 10:58 AM, Sherry Abercrombie <[email protected]> wrote: > Oh, I understand that and have the same type of situation. Electronics > are made to fail, whether they be a DVD Player or network switches, and > though a company may tout a "lifetime" warranty, that warranty, when you > read the fine print, is X number of years. That is the manufacturers > definition of what the lifetime of that equipment is.
Traditionally, the ProCurve warranty *hasn't* been limited by time. You could call up with a dead 10 megabit repeater from 1993, and they'd ship you a newer product because they didn't have parts that old any more. The ProCurve warranty statement used to be one sentence, something along the lines of "HP will repair or replace any product that fails due to defect in materials or workmanship." *That's it*. Thanks to lawers, it's grown various disclaimers over the years, but the core remained. This "end-of-service date" is a new thing to me. There's no mention of it, or anything about "service obligations", in the current ProCurve warranty statement: http://www.procurve.com/docs/customercare/warranty/warranty-booklet.pdf I'm not sure where it fits in to all this. Alas, it wouldn't surprise me to find that the corporate decay which has ruined HP's printer division has spread to the ProCurve division. "The HP Way" died when Agilent was spun off. :-( -- Ben ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
