Just wondering about other people's experiences with support and licensing with the various products from this company in USA. I am used to the support and licensing practices used with MAS90 ( when Sage first bought SOA, and when they brought out the first graphical version). We currently are using Sage's MasterBuilder (formerly from Intuit - originally from Omware). And the licensing and support practices are a bit different. Basically, the current controller did not understand the ramifications of only renewing support for half our licenses, 1 year ago. Now sales is demanding we purchase new licenses at full price. This seems strange to me, since when the exact same thing happened at a former employer (with MAS90 evolution III), Sage required payment for the missed 2 years of support plus a small penalty (total was still much less than the full price of the non-renewed licenses).
Gene Giannamore Abide International Inc. Technical Support 561 1st Street West Sonoma,Ca.95476 (707) 935-1577 Office (707) 935-9387 Fax (707) 766-4185 Cell [email protected]<mailto:[email protected]> www.abideinternational.com ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
