I think I was going down that line....use it as a PR tool rather than anything else. We want to be able to interface with our tenants faster....a lot of them are young vulnerable people and they seem to communicate primarily via IM and the social networking space rather than email, which appears to be distinctly unfashionable amongst youngsters these days. A lot of our competitors have a Facebook presence which always seems to make us seem rather archaic in comparison. I'm wondering if it might suffice to allow the customer services department to access it via WebSense but no-one else, but then they'd be able to abuse it anyway
2009/11/13 Rod Trent <[email protected]> > Email is **not** an outmoded form of communication. There have been some > articles written on this topic several times over the past few years, but, > right now, it’s just not feasible to think that email will be replaced > anytime soon. > > > > Social networking is fine, but should be used as more of a marketing tool > for the company rather than a mainstay for customer communication. Social > Networking leaves the company open to lawsuits because there is currently no > way to monitor and manage communications if you open it up to everyone. > > > > There are companies utilizing Social networking, but it’s managed by a > single person, or group of persons, not the entire company, to make sure > there are no legal liabilities. Most of the communications are being fed > through an authorization process which includes top-level approval prior to > company information being posted. > > > > Also, realize that not everyone is a **social** being and not everyone is > suited to communicating company information in real-world social setting, > let alone an online one. > > > > So…yes, please elaborate what you’re thinking… > > > > *From:* James Rankin [mailto:[email protected]] > *Sent:* Friday, November 13, 2009 4:40 PM > *To:* NT System Admin Issues > *Subject:* Trying to harness social networking > > > > I'm finding myself pushed towards a more strategic role in our business and > as such I'm trying to make a bit of an impact...one of the ideas I've come > up with is that for our customers, email is becoming an outmoded form of > communication - people are more likely to communicate via social networking, > Facebook and the like. > > The technical problem I'm hitting is how can we encourage the business to > communicate with our customers via social networking without opening it up > to abuse? I can't see any way to differentiate between legitimate and > illegitimate uses of social networking sites. Does anyone else have the same > problem they've had to overcome? I'd like to move forward and embrace the > power that social networking sites offer us for communication and engaging > with our customers...but at the same time I don't want to take a step back > and allow our employees the chance to while away the day chatting with their > friends and reduce our overall productivity. Please feel free to encourage > me to elaborate because this idea is pretty much in the developmental > stage....thanks for any input anyone can give.... > > TIA, > > > JRR > > -- > "On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into > the machine wrong figures, will the right answers come out?' I am not able > rightly to apprehend the kind of confusion of ideas that could provoke such > a question." > > http://raythestray.blogspot.com > > > > > > > > > > -- "On two occasions...I have been asked, 'Pray, Mr Babbage, if you put into the machine wrong figures, will the right answers come out?' I am not able rightly to apprehend the kind of confusion of ideas that could provoke such a question." http://raythestray.blogspot.com ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
