Ditto. I'm in the midst of working on an issue with them that started while I was on vacation last week. When I came in and started looking at things I had input for support that had not been brought up yet, and sure enough, they have had additional suggestions for me. That would never have been the case with McAfee. We used the diagnostic tool from Vipre Admin to send them logs & data, and even though their initial response was there's nothing that we can see that is causing this issue, they kept coming back with questions, and then suggestions of things to adjust on the OS side, they didn't just drop the issue because the initial look didn't give them an answer, they have kept digging and looking at it and working with us.
Yup, Kudos to your support team Stu! They ROCK! On Thu, Dec 10, 2009 at 8:53 AM, John Aldrich <[email protected]>wrote: > I am in touch with Sunbelt Support right now due to an issue with my > desktop machine. I sent them an email and less than 10 minutes after I fired > off the email, I had a response from support and we’re working on the > problem right now! I could *never* have gotten that level of support from > AVG! I would have been lucky to get an automated response back 2 hours after > I fired off the email and would have been lucky to get a response from > someone in broken English the next day! > > > > Kudos to Sunbelt! > > > > [image: John-Aldrich][image: Tile-Tools] > > > > > > > > -- Sherry Abercrombie "Any sufficiently advanced technology is indistinguishable from magic." Arthur C. Clarke ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
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