That sums up the problem nicely. It’s not as easy to use other methods as it is to use e-mail.
So we have three choices: 1. Make the other methods as easy as e-mail; 2. Make e-mail be able to better handle the transfer and storage of large files; 3. Make users use the other methods that aren’t as easy as e-mail. Sysadmins are usually tempted by the third option, but options one and two are much better. The longer I’ve worked in IT, the more I’ve come to realize how often people end up serving technology rather than technology serving people. We’ve kind of gotten used to it, so sometimes we don’t even realize that it’s happening. From: Maglinger, Paul [mailto:[email protected]] Sent: Tuesday, February 23, 2010 11:29 AM To: NT System Admin Issues Subject: RE: Stupid user tricks! Same here. We have a nice shiny SFTP server with detailed yet easy to understand instructions to use it (they’ve used it in the past). It’s just soooooo easy to hit “Send” though… NOTICE: Florida has a broad public records law. Most written communications to or from this entity are public records that will be disclosed to the public and the media upon request. E-mail communications may be subject to public disclosure. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
