Hmm all that talk about fast Internet connections at home made you want to upgrade your service eh? Be glad they didn't charge you an activation fee or some such for not using the site and daring to speak to someone on the phone. ----- Original Message ----- From: John Aldrich To: NT System Admin Issues Sent: Thursday, March 18, 2010 4:01 PM Subject: RANT: ISP on-line orders
Ok, so this morning I ordered an upgrade to my DSL to 6 Mbit and I logged in as an existing user, but it still required me to select either a DSL modem or a wireless router and I had to call customer service to ask that they NOT send me a "free" (after $50 rebate) modem. I wouldn't have minded a wireless router as I would like wireless at home, but I'm not prepared to pay $50 to my ISP when for $5 more I can buy it direct from NewEgg and get free shipping. J Still.what idiot makes you order a new modem when you already have service??? Someone needs to fix the website so that when you log in as an existing DSL customer they don't make you choose like that! ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
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